How CasaBooking selects guests and protects your property

The quality of the guests staying in your property is an essential element of a successful short-term rental. A good guest respects the property, the neighbours and the house rules. They also help maintain excellent reviews on the platforms, which improves the property's visibility and revenue.

At CasaBooking, we do not simply accept bookings. We implement a precise process to select the right guests, secure stays and protect the properties entrusted to us.

CLEAR RULES FROM THE LISTING

The first step is to be completely transparent with guests before they even book.

The house rules are clearly highlighted in the listing description and in the property's essential information. They are also reiterated in initial exchanges when guests ask questions before booking.

This transparency acts as a natural filter. Guests who do not wish to comply with certain rules — for example the prohibition of parties or the requirement to respect the neighbourhood — generally choose a different property.

EXPLICIT CONFIRMATION AFTER BOOKING

As soon as a booking is confirmed, CasaBooking sends a first message to the guest.

This message clearly restates the property rules and emphasises the importance of respecting them. It also allows us to verify that the stay matches the intended use of the property.

We also inform the guest that they can cancel free of charge if they realise they were not aware of certain important rules. This simple step helps avoid the vast majority of misunderstandings.

GUEST PROFILE VERIFICATION

Every booking is subject to a careful review of the guest's profile on the platforms.

We analyse in particular:

• reviews left by previous hosts,
• stay history,
• the quality of comments.

A guest with several positive reviews is generally a good indicator of reliability.

DIRECT CONTACT IN CASE OF DOUBT

When a guest has few reviews or when certain elements seem uncertain to us, we contact them directly.

In some cases, we call the guest immediately after the booking is confirmed in order to verify:

• the purpose of the stay,
• the composition of the group,
• the suitability between the guest and the booked property.

If any doubt remains, CasaBooking prefers to cancel the booking promptly rather than take a risk with the property.

REMINDERS DURING THE STAY

Communication with guests does not stop at the booking.

We also send:

• a message on the day of arrival reminding guests of the essential house rules,
• a message before departure indicating the few actions to take before leaving the property.

These simple reminders contribute greatly to keeping properties in excellent condition and avoiding oversights.

A SECURITY DEPOSIT TAILORED TO EACH PROPERTY

CasaBooking also ensures that an appropriate security deposit is requested for each stay.

The amount is determined based on:

• the type of property,
• its capacity,
• its level of equipment,
• and in agreement with the owner.

This security deposit acts as an effective deterrent and helps make guests more accountable.

THE CASA FAMILY: A NETWORK OF LOYAL GUESTS

Over the years, CasaBooking has also built up a significant pool of loyal guests.

At a time when the activity was mainly focused on apartment rentals in Paris, several thousand families — predominantly from Northern Europe — stayed regularly in our properties.

Many of them have become loyal clients and are now part of what we call the CASA Family. Some have been booking with CasaBooking for over ten years.

We maintain a direct relationship with this community through regular communication. We present our new properties, last-minute offers and various promotions to encourage them to book directly.

These guests already know our standards, respect the properties and appreciate the quality of the CasaBooking welcome. They therefore represent a particularly reliable audience for the properties we manage.

PROACTIVE MANAGEMENT TO PROTECT YOUR PROPERTY

Managing guests is not simply a matter of filling a calendar. Above all, it means selecting the right profiles and overseeing their stay in a professional manner.

Through this process — transparency, verification, communication and guarantees — CasaBooking does everything possible to protect properties, preserve the quality of stays and maintain the performance of listings on the platforms.

It is this rigour that ensures sustainable and serene management of the properties entrusted to us by owners.