Question 1

Distribution & visibility — How is my listing optimized?

Accepted Answer

We write attractive descriptions, select the best photos, and adjust titles and keywords to maximize the visibility of your property on each platform.

Question 2

Distribution & visibility — On which platforms is my property listed?

Accepted Answer

Your listing is distributed on CasaBooking.com as well as on a wide network of partner booking platforms (vacation rental portals, online travel agencies, Google Travel) according to the strategy and channels best suited to your property and your local market.

Question 3

Cancellation, insurance, incidents — What happens in case of traveler cancellation?

Accepted Answer

The cancellation conditions are defined on each platform. Depending on the policy chosen, you may be partially or fully compensated.

Question 4

Cancellation, insurance, incidents — Is my property insured during rentals?

Accepted Answer

Partner platforms offer guarantees according to their conditions. We also recommend taking out home insurance suited to seasonal rental.

Question 5

Cancellation, insurance, incidents — How are any damages handled?

Accepted Answer

A deposit is systematically requested from travelers. In case of damage, we document the incident and initiate procedures with the platform or the insurance.

Question 6

Stays & traveler logistics — What happens in case of a problem during a stay?

Accepted Answer

Our team is available 7 days a week to handle emergencies and assist travelers. You are informed of significant incidents.

Question 7

Distribution & visibility — Can I choose the distribution platforms?

Accepted Answer

Yes, we define together the distribution strategy suited to your property. You can exclude certain platforms if you wish.

Question 8

Stays & traveler logistics — Are travelers screened?

Accepted Answer

Yes, we apply selection criteria (verified profile, positive reviews, reason for stay) to protect your property and your neighborhood.

Question 9

Getting started with CasaBooking — How do I get started with CasaBooking?

Accepted Answer

It's simple: fill in the potential analysis form, we contact you to discuss your project, then we develop together a personalized strategy for your property.

Question 10

Getting started with CasaBooking — What documents do I need to provide?

Accepted Answer

Provide a piece of ID, proof of ownership or management mandate, mandatory diagnostics (DPE, etc.), and banking information for payments.

Question 11

Getting started with CasaBooking — How long does it take to put my property online?

Accepted Answer

In general, your listing is online within 7 to 14 days after validation of all elements (photos, description, rates).

Question 12

Getting started with CasaBooking — Do I need to be present for the setup?

Accepted Answer

No, we can organize everything remotely. If a visit is necessary (photos, inventory), we coordinate with you or your local representative.

Question 13

Owner monitoring & control — Can I use my property whenever I want?

Accepted Answer

Yes, you keep control of your calendar. Block your personal dates at any time via our interface or by contacting us.

Question 14

Owner monitoring & control — How am I informed of bookings?

Accepted Answer

You receive a notification for each new booking with the details of the stay. A monthly summary is also sent to you.

Question 15

Owner monitoring & control — Do I have access to a host area?

Accepted Answer

Yes, you have a dedicated area to consult your bookings, revenues, calendar and documents.

Question 16

Owner monitoring & control — Can I refuse a booking?

Accepted Answer

We select travelers according to strict criteria. If a request seems unsuitable to you, we discuss it together before validation.

Question 17

Rates & compensation — Who sets the rental prices?

Accepted Answer

We optimize the rates daily according to demand, seasonality and the local market. You validate the overall pricing strategy.

Question 18

Rates & compensation — How are you compensated?

Accepted Answer

Our compensation is proportional to the revenues generated, with no hidden fees. The commission applies only when your property is rented.

Question 19

Rates & compensation — When am I paid?

Accepted Answer

Payments are made monthly, at the beginning of the month, for stays from the previous month. You receive a detailed statement.

Question 20

Rates & compensation — Are there any entry or commitment fees?

Accepted Answer

No, there are no entry fees. Our contracts are flexible and you can terminate with reasonable notice.

Question 21

Tourist tax & administrative — Who manages the tourist tax?

Accepted Answer

The tourist tax is automatically collected via the partner platforms and paid back to the municipality according to the regulations in force.

Question 22

Tourist tax & administrative — Do I have to declare my rental income?

Accepted Answer

Yes, furnished rental income must be declared. We provide you with an annual summary to facilitate your tax procedures.

Question 23

Tourist tax & administrative — What is the registration number?

Accepted Answer

Depending on your municipality, a registration number may be required for short-term rental. Regulations evolve; we support you in these procedures.

Question 24

Tourist tax & administrative — Does CasaBooking handle administrative formalities?

Accepted Answer

We guide you through the procedures (town hall registration, furnished tourist accommodation declaration…) but the legal responsibility remains that of the owner.

Question 25

Cancellation, insurance, incidents — Can I cancel a confirmed booking?

Accepted Answer

Owner cancellations are strongly discouraged as they impact your ranking. In case of force majeure, contact us to find a solution.

Question 26

Stays & traveler logistics — Who welcomes the travelers?

Accepted Answer

Depending on the formula chosen, the welcome can be provided by our local team, a trusted partner, or via self check-in (secure key box).

Question 27

Stays & traveler logistics — How is cleaning managed?

Accepted Answer

Cleaning is organized between each stay by our qualified service providers. Household linen can also be provided.

Question 28

Eligibility & regulations — Are all properties eligible?

Accepted Answer

We study each property individually. Certain criteria (location, condition, local regulations) may influence eligibility.

Question 29

Eligibility & regulations — Can I rent if I am a tenant?

Accepted Answer

It depends on your lease and the agreement of your landlord. Subletting must be explicitly authorized.

Question 30

Eligibility & regulations — Is there a maximum rental duration?

Accepted Answer

For a primary residence, short-term rental is generally limited to 120 days/year. For a secondary residence, no limit except for specific local regulations.

Question 31

Eligibility & regulations — Does CasaBooking operate throughout France?

Accepted Answer

We support owners in many regions: Côte d'Azur, Provence, Alps, Paris and Île-de-France, and many other destinations.